PROPERTY MANAGEMENT SPECIALISTS, LLC. (Owners Frequently Asked Questions)

PROPERTY MANAGEMENT SPECIALISTS, LL= C.

Professional Property Management

Fr= equently Asked Questions - Policies
and Quality Standards

&nb= sp;

PROPERTY MANAGEMENT SPECIALISTS, LLC.=

11118 Baywood #1

San Anto= nio, TX 78213

(210) 979-7865 Ofc

(210) 979-7780 Fax

Please visit us at: www.sarenthome.com

In= troduction

PRO= PERTY MANAGEMENT SPECIALISTS, LLC. has been serving San Antonio since 1995. Our Philosophy is to create a relationship between PROPERTY MANAGEMENT SPECIALISTS, LLC. and our owner's = that exists, not through contractual obligation, but from a feeling of mutual be= nefit.

Our= primary duties are to obtain maximum income and to ensure your property is well maintained.

The= se responsibilities are carried out in accordance with the instructions and authority delegated to us in the Residential Management Agreement. Our principal income from this service is based on a percentage of the rent collected.

Good communication between us is essential for a successful and profitable relationship. The most important part of our job is to make sure that both = you and the tenant receive just and equitable treatment.

The= se guidelines will explain in detail how our firm will manage your property. Understanding our policies will help you understand how the management proc= ess works.

The following pages answer the most frequently asked questions about our proper= ty management services and our policies and standards. Our goal is to provide a clear picture of what you can expect from us.

Frequently Asked Questions

= What type of properties do = you manage?

What= areas do you handle? =

Are you licensed?

= What do you do to get my property leased?

W= hat do you do to qualify a tenant to rent my property?            =             <= o:p>

W= hat is the duration of the lease?  &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;            &= nbsp;

How do= you make sure the tenant is taking care of my property?

What do you do if they ar= e not taking care of my property?  =             &nb= sp;

What happens if the tenant does not pay their rent?            =             &nb= sp;

How in= formed will I be about what happens with my property?            =

How do you handle maintenance reque= sts?        &= nbsp;           &nbs= p;            &= nbsp;

Do you use the cheapest maintenance people you can find? &= nbsp;           &nbs= p;

Do you hold some of my money for re= pairs? How much?     =             &nb= sp;

= How do I know you won’t spend my money without my approval?

What= if I want you to use my plumber, A/C Company, etc?                 &= nbsp;

I want you to use my Home Warranty for covered repairs, is that ok?

M= y home has a pool, how do you handle the maintenance?            =

When do you mail the Owner's checks & statements?            =             &nb= sp;

Can you put the money dir= ectly into my checking account?  &n= bsp;            = ;

Do you pay the bills for me?        &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;            &= nbsp;

What will I receive with my monthly statement each month?            =

What is your monthly management fee? &n= bsp;            = ;            &n= bsp;            = ;          <= /span>

What is the leasing fee?        &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;

Are your fees negotiable?        &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;

Are there administrative = fees or other service charges?  &n= bsp;            = ;

Can Property Management Specialists, llc. help me sell my property?         =

I= s the Management Agreement a standard, widely used form?

Who holds the tenant's security deposit?&nb= sp;            =             &nb= sp;            =             &nb= sp;

How much Security Deposit= do you charge the tenant?   = ;            &n= bsp;

What should I do if the tenant calls me?&nbs= p;            &= nbsp;           &nbs= p;            &= nbsp;

= Can I go by and view my property?  &nb= sp;            =             &nb= sp;            =             &nb= sp;

How soon can you start managing my property?            &n= bsp;            = ;           <= /o:p>

Proper= ty Management Policies

Appraisal District             =             &nb= sp;            =             &nb= sp;            =             &nb= sp;

Breaking the Lease     =             &nb= sp;            =             &nb= sp;            =             &nb= sp;            =

Carbon Monoxide Detectors   &nb= sp;            =             &nb= sp;            =             &nb= sp;            =

Communications        =             &nb= sp;            =             &nb= sp;            =             &nb= sp;            =

Decorator Paint in Homes    &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;

E= qual Housing Opportunity   &n= bsp;            = ;            &n= bsp;            = ;            &n= bsp;            = ;

Eviction Procedures     = ;            &n= bsp;            = ;            &n= bsp;            = ;            &n= bsp;            = ;

Inspection of Property             =             &nb= sp;            =             &nb= sp;            =             &nb= sp;

Insur= ance        =             &nb= sp;            =             &nb= sp;            =             &nb= sp;            =             &nb= sp;

Key Control     &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;

Mai= ntenance        =             &nb= sp;            =             &nb= sp;            =             &nb= sp;            =

Maintenance Charges & Late Charges  &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;           =

Mortgage Payments     &= nbsp;           &nbs= p;            &= nbsp;         &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;

No S= moking        =             &nb= sp;            =             &nb= sp;            =             &nb= sp;            =             <= o:p>

Occup= ants        =             &nb= sp;            =             &nb= sp;            =             &nb= sp;            =             &nb= sp;

Pe= st Control     &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;

Pet Control     &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;             =

Refer= rals        =             &nb= sp;            =             &nb= sp;            =             &nb= sp;            =             &nb= sp;

Rental Payments     =             &nb= sp;            =             &nb= sp;            =             &nb= sp;            =             &nb= sp;

Rental Increases / Lease Renewals  &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;            &= nbsp;

Re= ntal Rates     &nb= sp;            =             &nb= sp;            =             &nb= sp;            =             &nb= sp;

Tenant Purchasing a Home   &nbs= p;            &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;            &= nbsp;

Security Deposits     &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;            &= nbsp;

Re-Keying and Security Devices             =             &nb= sp;            =             &nb= sp;

Showing the Property     &n= bsp;            = ;            &n= bsp;            = ;            &n= bsp;            = ;           <= /o:p>

Sm= oke Alarms     &n= bsp;            = ;            &n= bsp;            = ;            &n= bsp;            = ;            &n= bsp;

Utilit= ies        =             &nb= sp;            =             &nb= sp;            =             &nb= sp;            =             &nb= sp;

Vacancy=         =             &nb= sp;            =             &nb= sp;            =             &nb= sp;            =             &nb= sp;

Wear = & Tear      &nb= sp;            =             &nb= sp;            =             &nb= sp;            =             &nb= sp;

Yard Maintenance    &nbs= p;            &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;

Quality Assurance Standards

Exterior Standards        &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;             =

Interior Standards        &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;            &= nbsp;

Freque= ntly Asked Questions

What type of prop= erties do you manage?
We specialize in single family homes, duplexes and town homes. <= /span>

What areas do you handle?<= /o:p>

Our= service area is the city of San Antoni= o.

Are= you licensed?

Yes= . We are licensed REALTORS^®

We= are members of:

Institute of Real Estate Management

San Antonio Board of REALTORS<= sup>®

Texas Association of REALTORS^&=
reg;

National Association of REALTO= RS^®

San Antonio Chapter of the National Association of Residential Property Managers

National Association of Residential Property Managers=

Owners appreciate the small office atmosphere and perso= nal service we deliver.

= What do you do to get my property leased?

Renting homes is a merchandising rather than a selling effort. Many tenants find their homes by inspecting the outer appearance of= properties in neighborhoods where they desire to live. The placement of signs with our company name and telephone number is one of our best means of attracting potential tenants. We also ac= quire tenants through the Multiple Listing Service, Internet web searches, other = real estate companies, Military Housing Office, rental agencies, walk-in busines= s, and referrals from satisfied clients.

FO= R RENT SIGNS – “For Rent” signs are normally placed on a rental property thirty (30) days prior to the property’s availability date. For new property, the sign is placed on the date the unit first comes under our management or= , if necessary, when the property is in showing condition.

BA= SE HOUSING ̵= 1; Properties are posted at Lackland Air Force Base, Randolph Air Force Base, = and Fort Sam Houston, which is the major source of our military tenants.

NE= WSPAPER - Classified ads are placed i= n the San Antonio Express News and/or other publications.

ML= S - Your property data is enter= ed in the San Antonio Multiple Listing Service giving access to over 4,500 REALTORS®. We pay a leasing fee to the agent who brings us a qualified tenant, whether= the agent is from our office or from another company.

LE= ASING LOCATORS - We= make all of our listings available to the many lease locator companies. These non-REALTOR^® companies specialize in helping tenants find apartments, houses, and duplexes.

WO= RD OF MOUTH / REFERRALS – We regularly receive referrals from our current and past tenants, friends of our tenants, and from other companies’ agents.

INTE= RNET LISTINGS - Our properties are posted online at www.sarenthome.com and mysanantonio.com and are updated regularly.=

CO= RRECT PRICING - Eve= n the best properties will not lease quickly if overpriced. We make sure your hom= e is priced according to current market conditions.

TH= OROUGH PREPARATION -= Even the best properties, priced well, will not lease quickly if they are not in= top condition. Properties must show well and have “curb appeal". We = make sure your property is presented in a clean and attractive condition so that= it will catch the attention of a good tenant.

WE= SHOW YOUR PROPERTY PERSONALLY - We do not allow potential tenants to take keys and view property on their own. We have motivated leasing agents who personally show your property.

No= rmally, there are three factors that make a property difficult to rent - undesirable neighborhood, it d= oes not show well, or the rent is not competitive. If one of the last two probl= ems appears to be a factor in marketing your property, we will make suggestions= to correct them. We do our utmost to keep all properties rented since our inco= me is based on a percentage of the rental income.

So= me Rental Facts -

ØMonday is the busiest phone day.

ØRenters visit three to five properties before making a decision.

ØIt usually takes two visits for a renter to make a decis= ion.

ØOver 75% decide to rent in the spring or summer.

Ø58% of the prospective tenants use the Internet.

ØThe female is the primary decision maker.

What do you do to qualify a tenant after they have made application to rent my property? <= /span>

This is one of t= he most important aspects of the successful management of rental property. We look at an applicant's pas= t behavior and assume their future behavior will be the same. An applicant must demonstrate a history of being a good, responsible tenant as well as meeting our financial criteria.

AP= PLICATION - After a prospective resident has been shown a property and has expressed a desire to lease it, our Rental Application must be submitted along with an Application Deposit and a non-refundable Application Fee. The non-refundable application fee= is retained by the company to defray the cost of processing the application. U= pon approval of the application, the Application Deposit becomes the Security Deposit for that property.

SC= REENING - We subscribe to National Tenant Network, the nation’s premiere tenant performance reporting company.

LA= NDLORD VERIFICATIONS – NTN verifies the true owner or agent for the property. They persona= lly talk to past landlords and ask detailed questions about the applicant's past performance.

SC= ORED RETAIL CREDIT REPORTS – NTN provides us with their exclusive Scored Retail Credit Report wh= ich tells us the applicant's current and past performance in meeting their financial obligations. It also tells us their monthly debt and shows their previous addresses (which we compare to addresses listed on the application). An applicant must have acceptable credit to qualify.

EM= PLOYMENT / INCOME VERIFICATIONS<= span style=3D'font-size:18.0pt;font-family:Arial'> – NTN = also provides us with a complete employment picture. They verify job title, job status, salary and prospects for continued employment. An applicant needs to earn at least 3 to 4 times the monthly rent in gross income to qualify for rental.

EV= ICTION & CRIMINAL REPORTS – NTN has access to public records that tell us if the applic= ant has ever been sued for eviction. They also provide us with eviction & criminal background checks. This is a level of scrutiny that most other property management companies do not perform. If accepted, the applicant’s in-processing includes a detailed explanation of the lease, lease signing, collecting pro-rated rent, and providing the tenants with a copy of our Lease Rules and Regulations and o= ur Detailed Property Check List.

Our Lease Rules and Regulations further explains our Lea= se Agreement and provides information about rental payments, lawn care and maintenance, pets, service calls/emergency repairs, check-in/out procedures, lease renewal and termination, utilities, security deposit, etc.

What is the Duration of the Lease?

All leases are in writing and normally cover a period of= one or two years. Longer leases a= re approved after discussion with the property owner. With the owner’s approval, d= uring slower rental periods, we accept leases for less than one year in order to = have the lease expire during a more active rental period. On occasion we may ele= ct to place a tenant on a month to month or 6 month rental lease to accommodate sale of the property by the owner, a tenant’s pending departure, or moving the property into a more active rental period.

How= do you make sure the tenant is taking good care of my property?
First, careful tenant selection protects your property from being rented to irresponsible people. During the lease term, we may have occasion to enter the property f= or repair or maintenance reasons and will use that opportunity to examine the property.

Als= o we will schedule a 6 month property survey walk-through to see how the tenants= are maintaining the property. We make sure the air filter is being changed, that the smoke alarms have batteries and that there are no unreported problems at the property. Also we will sc= hedule a renewal survey when the tenant renews the lease. This protects both you a= nd your property. The right for us to make routine inspections of the property= is part of the tenant’s lease.

What do you do if they are not taking care of my proper= ty as they should?
We give them an opportunity to correct the situation, and usually they will= . If a problem persists, we will make a decision based on that specific situatio= n.

=

What happens if the tenant does not pay their rent? If payment has not been made by the 5th – 6th day of the month, we deliver an eviction notice. W= hether or not we eventually have to proceed with a formal eviction depends on the specific circumstances. It is usually financially better, for all involved,= if a solution can be worked out. If the tenant has experienced a one-time event which caused them a financial hardship, and we have had no previous problems with them, we will normally give them a chance to catch up, if there is rea= son to believe they can do so. If the tenant has demonstrated an ongoing patter= n of late payments, broken promises and/or evasiveness, eviction is the best cou= rse of action.

Eac= h case is unique, and we make our decisions based on what is best for you and the property in the long run. We always proceed with the legal notices required= for eviction regardless of any other factors. We will simply postpone the actual filing of the eviction if the tenant is showing favorable effort toward resolution. Evictions in Texas are a simple legal matter as there is no way= a tenant can prevail in court if they have not paid rent, and the landlord has properly executed the notices and filing. Full evictions, when necessary, c= an usually be completed in three to six weeks.

=

How informed will= I be about what happens with my property?
In the absence of any special considerations unique to you or your property, our rule of thumb is this: If something may cause a potential interruption = in your ordinary cash flow (loss of tenant or major repair), we will let you k= now about it right away. Otherwise non emergency items will be notated in your monthly statements. Of course, we encourage you to contact us anytime you h= ave a question or wish to discuss something.

If = you are a worrisome owner that wants to be informed of every little thing, our styl= e of management is probably not for you.

How= do you handle maintenance requests?
Tenants may fax, email, or mail their requests to us. For emergencies, they= may call us or use our answering service that will contact us after hours. After receiving a repair request, = we will contact the tenant and ask them questions in order to help us determine the exact nature of the problem before sending a service technician. We make sure it is not something the tenant can fix themselves (ex: reset button on= the disposal, tripped breaker etc.) before your money is spent on a service cal= l. After determining that it is a legitimate problem, we will send the appropr= iate service vendor to make the repair. We tell our tenants that we are able to handle most repair requests within 1 to 3 working days, and, in fact, are usually able to do so. Comfort items such as air conditioning, no hot water= or heat, receive highest priority and are usually attended to the same or next business day.

Do you use the cheapest maintenance people you can find= ?
We do not! We do not employ nor do we profit from any maintenance people we use. They are competitive in price, competency and reliability. We have acc= ess to “all-around” maintenance technicians who are skilled in a wi= de range of home repairs including air-conditioning, light plumbing and electrical. These technicians are billed out at $35 per hour, compared to single trade vendors who charge $35 - $75 per hour, and occasionally more f= or, conditions such as an after-hours emergency sewer backup. We save our owners money by using these technicians for the majority of multi-trade and make-r= eady tasks. Another benefit of using these technicians is the opportunity for checking out the general condition of the property - something that a singl= e trade vendor will not do for you.

We = believe we have developed a very sensible approach to handling maintenance and repa= irs, and that you will realize cost savings that other property management compa= nies simply can't deliver.

Do = you hold some of my money for repairs? How much?
We will reserve $200 per property in your account so that there are always funds to pay the vendors quickly.

=

How do I know you won’t spend my money on large repairs without my approval?
This is the greatest fear of most new owners. We promise in writing not to = do that. Ordinary maintenance and repairs of less than $200 are paid out of your account, and you will see th= is in your monthly statement. If we think a repair might exceed $200, we will attempt to contact you immediately. If we are unable to reach you, we will initiate the repair work even if it is higher than $200 in the following ca= ses: (1) the health or safety of a tenant is an issue, (2) in instances where th= ere is only one option to consider or (3) the property will incur damage if immediate action is not taken. We will let you know of the situation as soo= n as possible and what we are doing about it. However, we won’t leave a te= nant waiting in 90+ degree heat or without hot water, or a leaking roof while we= try to contact you for permission to do the obvious.

What if I want you to use my plumber, A/C Company, etc.?
We already have a stable of very qualified and reasonably priced vendors th= at we have used for many years. If a company you prefer wants to be added to o= ur vendor list, they can contact us and we will interview them and let them kn= ow what documentation and references we need. However, we cannot guarantee that your favorite company will be sent on all service calls to your property. O= ur concern is always to resolve repair problems in the timeliest way possible = with the best available vendor at the time. We can't keep track of a pre-establi= shed roster of which vendors are assigned to certain properties - it would be ve= ry cumbersome and inefficient and would not achieve the best service to you, t= he tenant, or your property. Our professional reputation, both with tenants and owners, is largely, if not entirely, determined by how well we handle maintenance. So, we follow a practice that is most likely to insure the best possible response and resolution to problems.

I want you to use a Home Warranty for all covered repai= rs, is that ok?
We prefer that the owner does not use a Home Warranty Company to make repai= rs at their property. The logistics and communication problems we have encount= ered with past attempts to use Warranty Companies are not acceptable for the lev= el of property management service we strive to achieve. Often they will leave tenants hanging without heat or A/C for days while they go through their &q= uot;second opinion" process.

Bec= ause some owners purchased their home with a home warranty, we will try to work = with the Warranty Company until it expires.&nbs= p; Please read the fine print in your service contract to ascertain what repairs are covered.

My home has a poo= l. How do you handle= the maintenance?

We = can manage your home with a pool, but you must allow it to be serviced a minimu= m of every two weeks by a full-service pool maintenance company, at your expense. This is another one of those areas where time and experience have taught us well. As a pool owner, you know it can get out of hand very quickly if not diligently maintained. The tenant should not be entrusted with this very important responsibility. We think it is best to include the pool maintenan= ce in the rent.

When do you mail the owner's checks and statements?

We = process statements between the 7th and 10th of each month. You should receive your statement no later than the 15th providing the property is occupied and the= rent has been paid. Our objective is to get your statement in the mail on or abo= ut the 10th of each month. If yo= u have not received your statement by the 15th of each month, please call our bookkeeper, but calls prior to the= 15th will just delay the processing of your statement. Your cooperation is great= ly appreciated.

Can you put the money directly into my checking account= ?
Yes! We can direct deposit your proceeds directly into your bank account. Please download the Direct Deposit form from our website at www.sarenthome.com or come by the o= ffice. We will also need a voided check, a copy will do. We will continue to mail you your monthly statement with copies of any bills. We do ask that you wait until y= ou receive your statement before calling the office with questions regarding your acco= unt. Failure to do so may result in you being removed from Direct Deposit. Rents received after we complete our ACH Funds transfer will be mailed with your statement. There is a $5.00 convenience fee for each ACH deposit.

Do = you pay the bills for me?
We can pay your Insurance, Mortgage, Homeowners fees, etc. There must be sufficient cash flow from the property to cover such expenses, and we must = set up an additional reserve fund for this purpose which will allow us to make prompt payment for you without waiting for the rent to arrive.

What will I receive with my monthly statement each mont= h?
The statement includes all income and expenses for the accounting period and the original receipts for any repairs. We request that any unpaid balance be brought current within thirty (30) days. Accounts in arrears more than thirty (30) days will be charged 10% interest on the unpaid balance.

What is your Mont= hly Management Fee?
Our management fee is a percent of the monthly rent depending on the size, location, and number of properties. There is no monthly fee if the property= is vacant.

What is the Leasi= ng Fee?
In order to have our managements competitive in the rental market our leasi= ng fee is 50% of the first month's rent for new tenants.

We list our rental properties in the Multiple Listing Service which is accessed by several thousand real estate agents. This should greatly help minimize the vacancy = time of your property on the rental market.

= Are your fees negotiable?<= /p>
The= y are not! Our fees are very compet= itive! We realize you can find a cheaper property manager, but price should not be= the determining factor in deciding whom you hire to manage your property. The ultimate cost of using a property manager is determined by many things other than the fee they charge, namely, the efficiency and manner in which they handle problems. We feel that our services, our systems, and the experience= and expertise we offer are a very good value at the fee structure we have established.

Are there administrative fees or other service charges<= /span>?

Nor= mally, there are no start-up costs. We don't charge for long distance calls or mil= eage nor do we mark up maintenance costs as some Property Managers do. Any Expre= ss Mail or FedEx shippings are charged against the property, should you desire this type of service. The only other expenses you should incur would be for services which fall outside the normal scope of our Management Agreement and for duplication of services. If you have a propert= y that needs extensive repairs or make ready, or we need to evict tenants for caus= e, or for other types of time intensive management, we do charge an up front f= ee to get your property ready and leased out as quickly as possible.

Here are some ex= amples that fall outside of normal management service:

=

Exa= mple (1). When an owner wants to use a company like

Sears to deliver a new stove t= o a vacant property,

and we have to meet Sears at t= he property,

there is a service fee of $35 per occurrence.=

Exa= mple (2). If the owner is refinancing the property, and we

must meet the appraiser or other person at the

property, there is a service fee of $35 per <= /span>

occurrence.

Exa= mple (3). Our records are boxed and archived each year.

Owners receive copies of all bills and receipts with the= ir monthly statement. Consequently, if an owner requests a duplicate bill, receipt, statements or other items, there is a service fee of $35 for each item.

Example (4). Sometimes an owner wants us to take pictures of a new fence, new roof or a repair that has been done on the property. We are happy to do this for owners, but it is very ti= me consuming, therefore there is a service fee of $35 per occurrence.

Own= ers often ask us to do things that are outside our normal management services, = and we try to accommodate our owners whenever possible.

<= span style=3D'font-size:22.0pt;font-family:Arial;color:maroon'>Can Property Mana= gement Specialists, llc. help me sell my property?
Yes! Our agents are well trained in property management procedures and in t= he sale or purchase of residential investment property. In fact, some of our agents have received advanced designations such as Certified Residential Specialist (CRS) and Accredited Buyer Representative (ABR). They would be happy to assist you = in either the purchase or sale of residential or investment properties.=

=

Owners receiv= e a discount if they use our agents to represent them in the sale of their properties.

Is the management agreement a standard, widely used form? <= /span>
Yes. We use the Texas Association of REALTORS^® Property Management Agreement. You can= also look at the Residential Lease Agreement we use with tenants if you'd like.

Who holds the tenant's security deposit?

If = you are already holding your current tenant's deposit, you may continue to do so un= til they move out. Any new deposits that we receive must be held in our deposit trust account.

How much security deposit do you charge the tenant?

Gen= erally, we charge approximately 100% of one month’s rent.

What should I do if the tenant calls me?

Responsible tenants are valuable assets to both of us. A satisfied tenant can bring us referral business and will be more inclined to care for your property as if it was their own. As the owner of the property, it is b= est that you avoid direct communication with the resident and refer all inquiri= es to our office. We maintain a diplomatic relationship, between you and your tenant, through personal contact and in the form of our Property Survey Rep= orts and a newsletter we periodically mail to each of our tenants.

We also publish an owner’s newsletter to ke= ep you advised of changes in the housing market, problems we are encountering, changes in laws that affect rental housing, etc.
=

Can I go by and view my property?

Yes. In fact, we recommend owners view their prop= erty at least once every year or two years.

Owners should give Property Management Specialist= s, llc. at least three or four days notice, so we can make arrangements with t= he tenants.

Often the trip to view your property is tax deductible! Please check with your tax preparer. <= /p>

How= soon can Property Management Specialists, llc. start managing my property?<= /o:p>

We = can start the process immediately. Contact us so we can f= ind out more about you and your property and see if we would be a good match for your wants and expectations. Please contact us if you have other questions or wish to discuss letting us handle your property.

Proper= ty Management Policies

=

App= raisal District

Ple= ase be sure to change your mailing address with your County Appraisal District for= Bexar County;

Bexar Appraisal District<= /o:p>

535 S. Main Street, P.O. Box 830248

San Antonio= , TX. 78283-0248=

pho= ne # (210) 224-2432

www.bcad.org

You= can use our address if necessary, and we will then forward any notices we receive.<= span style=3D'mso-spacerun:yes'>

Owners converting a personal residence into a rental home must remove their Homestead Exemption. Failure to do so can cause a potential conflict with underpaid R= eal Estate Taxes.

Breaking the Lease

A l= ease normally contains only one provision by which a tenant can terminate his or= her lease with out penalty.

A M= ilitary Clause permits military personnel to terminate the lease when they present proof of a transfer outside the San Antonio metropolitan area. They are required to provide thirty days written notice prior to vacating the house. If orders a= re not available, a letter signed by their Commanding Officer will suffice.

Occ= asionally, a tenant’s civilian employer requires them to transfer to another cit= y. In this case the resident may terminate his lease by furnishing written evi= dence of his transfer, and providing written notice at least thirty days prior to vacating the house. Also, if a tenant will bear all expenses normally experienced with re-letting, and pays the rent until the home is re-rented, they may be released from their obligation.

Carbon Monoxide Detectors=

= Carbon Monoxide is an odorless, colorless gas that kills many people every year.

= If your property has gas heat, gas water heater, or a gas stove, we recommend that = you install Carbon Monoxide Detectors.

Communication

Good communication between us is essential for a successful relationship. You can email us at Support@sarenthome.com, fax u= s at (210) 979-7780 or call us at (210) 979-7865. Also we have a great deal of information on our website at www.sa= renthome.com (Please be aware that some of our phones record phone calls.)

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Decorator Paint i= n Home

Alth= ough the decorator paint colors you used in your bedroom or bath or living room = is enjoyable and pleasing t